Returns & Guarantee
The short version
Use it properly. If it has not helped, tell us and we refund you. You do not need to argue your case.
How long you have
- Supplements (Vision Pro Complex, Teeth & Gums Vitamins): 60 days from delivery.
- Lumen Red Light Eye Mask: 90 days from delivery.
The windows are deliberately longer than the point at which most people notice a change, because judging a supplement after a week tells you nothing.
Do I have to send it back?
Supplements: no. Keep the bottle, opened or not. Shipping half-used capsules back helps nobody.
Lumen: yes, since it is a device we can refurbish or recycle. We email you a prepaid label, so it costs you nothing.
How to start one
- Email us with your order number.
- Tell us briefly what happened. Genuinely useful for us, and not a hurdle you have to clear.
- We confirm the refund, and send a prepaid label if there is a device involved.
Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.
Subscriptions
Skip, pause, reschedule, or cancel any time from your account, with no minimum commitment and no cancellation fee. Changes made at least 48 hours before a renewal apply to that order; after that the order is already in the queue, but you can return it under the standard guarantee.
The fine print
- One guarantee claim per household per product.
- The guarantee covers products bought directly from us. Purchases through third-party marketplaces are subject to that seller's policy.
- Damaged or incorrect items are replaced outright and do not count as a guarantee claim.
- Lumen carries a separate 2-year warranty against defects in materials and workmanship, which runs independently of the 90-day trial. Accidental damage is not covered.