Track Your Order

Find your tracking link

The fastest route is the shipping confirmation email we sent when your parcel left us. It contains a direct tracking link, and it is the same information we can see.

If you created an account at checkout, every order and its tracking is listed under your account.

Cannot find the email?

Check your spam and promotions folders first, and search your inbox for OLLO. If it is genuinely not there, contact us with the name and email used on the order and we will resend it.

Reading your tracking

• Label created, no movement. Normal for the first 24 to 48 hours. The carrier has the data but has not scanned the parcel yet.
• In transit. Moving. Interior scans are irregular and a quiet day or two mid-journey is not a problem.
• Out for delivery. On the van, arriving today.
• Delivered, but nothing arrived. Check with neighbours and around the property, then allow 24 hours, as carriers sometimes scan early. Still nothing? Tell us and we will replace it.

How long it should take

US orders: 3 to 5 business days after a 1-day processing window. International: 7 to 14 business days. Full detail on the Shipping & Delivery page.

Still stuck

If your tracking has not updated in more than five business days, do not wait it out. Get in touch and we will open a trace with the carrier and, if needed, send a replacement.